On Time Service Reassures Customers: Watch & Jewellery Repairs Unaffected by Possible Hudson’s Bay Closures

March 17, 2025

BURNABY, BC – For decades, customers have known On Time Service simply as “The Bay’s watch and jewelry repair service.” But while On Time has operated inside Hudson’s Bay stores, it has always been an independent business, providing expert watch and jewelry repair services since 1979. Now, as Hudson’s Bay prepares to liquidate its operations, On Time wants to assure customers that it remains fully operational and continues to serve communities across Western Canada.

While Hudson’s Bay’s financial difficulties may raise concerns, On Time remains unaffected. As an independent company, all major watch and jewelry repairs are conducted at its dedicated head office in South Burnaby. This ensures that, regardless of Hudson’s Bay’s future, Customer items are safe and secure, and On Time will continue to deliver reliable, professional, and affordable services.

"Item security is our highest priority." said Chris Skews, owner of On Time. "We want to reassure everyone that their cherished items are safe with us and will be returned safely to them. Our commitment to excellence and trust has not changed.."
On Time recognizes that many customers have ongoing repairs and want clarity about service continuity. The company encourages customers to reach out directly through its website or contact its head office in South Burnaby for any questions.

Lyndell Skews, co-owner, emphasized the company’s focus on customer satisfaction and employee well-being during these challenging times. "Our priority is to support our staff and customers as we all navigate this period of change. We are actively working to build new partnerships and new technology to ensure that our commitment to quality and service will continue to be available to Canadian consumers.”

For those with ongoing or new repair needs, On Time provides multiple service channels, including online inquiries and direct service at its Burnaby location. Customers can find the latest updates and contact information at www.ontimeservice.com

About On Time

Founded in 1979, On Time has built a reputation as a trusted provider of high-quality watch and jewelry repair services across western Canada. With nearly five decades of experience, On Time has become synonymous with precision, reliability, and exceptional customer service.